Terms & Conditions

Welcome to the Be-Jewelled.com website

The following terms and conditions apply to sales made through Be-Jewelled.com and Be-Jeweled.co.uk and may differ from those in our retail outlets. Please take time to read and copy these as usage of Be-Jewelled.comconfirms your acceptance of these terms and conditions.

CONTRACT OF SALE

We make every effort to ensure the accuracy of this site. However, we reserve the right to remove, substitute or change the information without notice. Due to the exclusive nature of many of our products we may, in some circumstances, be unable to fulfil your order. We will of course re-credit your original card with the costs involved. We will contact you by telephone or email within two working days to discuss any alternatives that you might consider appropriate.

PRICING AND VAT         

Due to the unique hand-made nature of our jewellery, colours and sizes may vary slightly from the pictures shown on our website and jewellery on sale in our retail outlets.  As such prices may vary but every effort is made to be as consistent as humanly possible.   All prices include the current applicable rate of VAT.

PACKAGING

All purchases are supplied in Be-Jewelled’s distinctive orange boxes.  

PAYMENT

We accept all major credit cards through the PayPal system.

Secure Payments System - This is a secure website 

DELIVERY

Free UK Postage, Packing and Insurance

Free delivery on all orders within the United Kingdom 

We will endeavour to process your order within 3 working days following receipt of your order.  However, we will only dispatch items after payment has been approved.  While we make every effort to deliver your purchase on time, we cannot be held responsible for failure to deliver within the stated time.

Postage within the UK will be by Royal Mail Special Delivery Next Day Service which requires a signature as proof of receipt. Overseas deliveries may vary according to the country of destination 

Please ensure that you provide a delivery address where someone will be present to receive the delivery and provide a signature.

EU Delivery.  

Delivery within the EU costs £10 via the Royal Mail ‘International Signed For’ service. Delivery is normally within 3 –5 working days and parcels need to be signed for.  Please ensure that you state a delivery address where someone will be present to receive the delivery and provide a signature.

NON EU Delivery

Please contact us by email to request a quotation for delivery options.                

RETURNS, REFUNDS AND EXCHANGES – UK AND EU

We want you to be happy with your purchase but in the unlikely event that it’s not quite what you were expecting then we will be happy to refund or exchange your goods provided they are returned to us unworn and in a saleable condition and in the original packaging.

If you wish to return an item you must notify us within seven days of the date of delivery that you wish to return the item. You should email us at backoffice(at)be-jewelled.com. You must complete the returns form included with your delivery and return the item to us in its original packaging with all labels still in place on the jewellery.  Items must be returned to us within 21 days of purchase.

On receipt of the jewellery a refund will be made to the original cardholder. We reserve the right to refuse a refund.  We recommend, for your own protection that you use the Special Delivery service so that you can track your return and insure it as we cannot accept liability for postal losses. Goods are returned to us at ender’s risk and cost. This policy does not affect your statutory rights.

Please note that for hygienic reasons we do not accept the return of pierced earrings.

NON-EU Returns – please contact us to receive terms and conditions.

PRIVACY

Your privacy as an individual and as a customer is important to us. We will not pass your information to third parties and any information recorded electronically by us will only be used in accordance with UK Data Protection Act 1998. 

LINKS TO OTHER WEBSITES

This statement on privacy protection applies for the www.Be-Jewelled.com and www.Be-Jewelled.co.ukhomepage hosted by Be-Jewelled. The web pages in this homepage may contain links to other providers within and outside the Be-Jewelledwebsite, to which this privacy protection statement does not extend. When you leave the Be-Jewelledwebsite, please be aware of it and read the privacy statements of each and every website that collects personally identifiable information.

MINORS

Age of Consent - By using the website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent of guardian. 

NOTIFICATION OF CHANGES

Any changes to our privacy policy will be posted to this privacy statement, the homepage, and any other places we deem appropriate. 

LAW AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

OUR VAT NUMBER

GB 461 5990 26

CONTACTS:

Telephone no: +44 208 605 0710 9.00 am to 6.00 pm Monday to Friday.

Email: backoffice(at)be-jewelled.com

Postal Address: PO Box 368, New Malden, Surrey KT3 4YA, United Kingdom